1 Year Warranty
Our products are covered by a 1 year warranty from the day they were purchased, and when used under normal conditions and for the purpose intended. Try not to over stuff your Postbox Products or put things in there that don’t belong like Knifes etc. If you do put more cards or any articles in there than recommended, things can stretch out of shape and put undue stress on the stitching and other materials.
This warranty covers faults in Hardware and materials and doesn't apply if damage is caused by unreasonable use or neglect, normal wear and tear, or if you change your mind.
The Postbox warranty sits alongside applicable consumer protection law.
How do I make a claim?
Please email our support team at firstname.lastname@example.org with your order details and a description of the fault or damage. Including photographs of any fault helps a lot in speeding up claims.