Shipping & Returns

Customer Friendly Return Policy

We have a 14 day - Free Return policy. 

If you are not happy with the product when you receive it and want a refund, please write to us at the below email address with the issues you are facing.

Email: care@thepostbox.in 

We will pick up the product from your registered address and issue you a full refund after receiving the product back at our registered warehouse.

Please note that the product cannot be used in this timeframe and then returned back to us. Refunds will not be entertained in such cases. 

Product Refunds

For Cash on Delivery orders: Please give us your bank details via our customer care email - care@thepostbox.in. We take 7 working days to process refunds. 

For Online Payment Orders: We take 24 hours to process refunds directly to the registered bank account linked to your purchase on our website.

For customised orders: No refunds or exchanges will be entertained. 

Product Exchanges

If you want to exchange your product for another product or the same product, please write to us within 72 hours of receiving your order.

Email us at care@thepostbox.in stating your order number and the name of the product you received along with photographs.

A fresh piece will be sent to you of the same product or the product of your choice.
A return pickup will be initiated within 12 hours of you addressing your complaint.

If there is any cost difference between the two products, either a refund will be processed immediately or we will send you a payment gateway link via our payment gateway partners. 

Contact Co-ordinates

Email: care@thepostbox.in
Customer care number: +91-9884502289 

Our Logistics Partners

Domestic Partners: Bluedart Express, Ecom Express
International Partners: DHL Express, India Post

Fulfilment & Delivery

Delivery timeline within India : 2-3 working days.
Delivery timeline outside India: 5-7 working days.

Customised orders : 7-10 working days.

If in the event there is a spike in the number of orders for a particular product, it could take upto 7 working days to fulfil your order. 

Store Timings

Working Hours: 9:30am - 6:30pm 
Working Days: Monday - Saturday

*2nd and 4th Saturday are office holidays including all public holidays declared by the Government of India.