Contact & FAQ

Working Hours: 9:30am - 6:30pm 
Working Days: Monday - Saturday

*2nd and 4th Saturday are office holidays including all public holidays declared by the Government of India. 

Contact Co-ordinates:

For our customers: care@thepostbox.in
For collaborations: postusanemail@thepostbox.in 
For corporate requests: corporate@thepostbox.in 

You can call on +91-9884502289 for updates on your order, exchange and return requests or if you'd like to collaborate with us. 

Frequently Asked Questions:

Where are you based out of? 

We are based out of Chennai, India. 

Do you use Genuine Leather or PU for your products?

All the leathers we use here are Genuine, Azo Free and naturally dyed, sourced from Tanneries accredited with gold standards in terms of their processes from start to finish. You can read more about it here - Our Leather

What is your return policy?

Our return policy is straightforward. While we want to give you only the best of experiences, we also want to promote a culture of sustainability. You can read about our return policy here  - Order & Return policy 

Who are your courier partners?

Our courier partners are Blue Dart Express for shipments within India and DHL express for all International shipments. If in the event we use the services of an alternative courier partner the same will be communicated to you over email. 

What is the delivery timeline for your products?

The fulfilment Time: 2 working days from the date of placing the order.

*If in the event there is a spike in the number of orders for a particular product, it could take upto 7 working days

Can we return a customised order?

No you can't return a customised order. The product made for these orders cannot be sent to another customer if in the event you cancel the order. 

Delivery timeline

For all orders within India,

2-3 working days from the day you receive the shipping confirmation email. For all states in the North East of India, it will take an additional 3 working days. 

For all orders outside India, 

5-8 working days from the day you receive the shipping confirmation email.

What does working days mean?

Working days here refer to Monday to Friday. It does not count weekends and public holidays in the respective countries. 

Do you have a warranty on your products?

Yes we do. We have an exclusive 1 year warranty on your product from the date of purchase. You can read about it here - Our Warranty

How can I cancel an order I placed?

Please email us at care@thepostbox.in with your order number and the reason you would like to cancel it. This has to be done within 24 hours of placing the order. Any cancellation after that is treated as a refund. 

Can I change an order I had placed for another product?

Yes you can. Please email us at care@thepostbox.in with your order number and all details regarding the product you would like. Please do the same within 24 hours as your order might get shipped out. 

What are your payment options? 

We support all major credit and debit cards around the world. You can pay online using any of the below given platforms

For our India Customers:

  • PayU Payments (UPIs, Net banking, Wallets and other modes)
  • Razor Pay (UPIs, Net banking, Wallets and other mode.      
  • CC Avenue                                

    We also have Cash on Delivery (Only for customers within India)

    For our International Customers:

    • Paypal
    • Razor Pay