COVID 19 INFO
Shipping within India: We have resumed shipping across India in Red, Orange and Green zones all across India. As per Government of India Guidelines, Shipments to containment zones will be decided at the state government level.
International Shipping: We are currently shipping to all countries.
That being said, please note the following.
- We are accepting orders online.
- We are accepting orders with Online payment and Cash on Delivery.
- All orders will be fulfilled from our warehouse in regular shipping timelines.
Business Hours: 10am - 6pm
Business Days: Monday - Saturday
*2nd and 4th Saturday are office holidays including all public holidays declared by the Government of India.
For our customers: firstname.lastname@example.org
For collaborations: email@example.com
For corporate requests: firstname.lastname@example.org
You can call on +91-9884502289 for updates on your order, exchange & return requests or if you'd like to collaborate with us.
Frequently Asked Questions:
Where are you based out of?
We are based out of Chennai, India.
Do you use Genuine Leather or PU for your products?
We use Genuine Nappa Leathers sourced from Tanneries accredited with gold standards in terms of their processes from start to finish. You can read more about it here - Our Leather
What is your return policy?
Hassle Free Return policy. You can initiate a return request within 14 days from the date of receiving the products and we will take care of the rest for you :) You can read more about it here - Order & Return policy
Who are your courier partners?
Shipments within India: Blue Dart Express, Delhivery, Ecomexpress
Shipments outside India:
- Fedex/DHL/Aramex for all Express Shipments
- India Post for all Standard Shipments.
How do you process customised orders?
We accept customised orders only through online payment. It can be processed through any of our registered online partners.
If in the event, you place a customised order with Cash on Delivery, our customer service executive will give you a call and request for an online payment. The same will be processed through a link sent to your mobile number and email id. The link will be sent from Hourglass Design Private Limited.
We take 7 working days to ship out a customised order since the product needs to be shipped back to our factory to emboss the initials.
What is the Delivery timeline?
For all orders within India,
2-3 working days from the day you receive the shipping confirmation email. For all states in the North East of India, it will take an additional 3 working days.
*If in the event there is a spike in the number of orders for a particular product, it could take upto 7 Business days.
With COVID-19, there will be a shipping and logistics delay for some products by 5-7 working days.
For all orders outside India,
For Regular Shipping - 4 weeks from the day you receive the shipping confirmation email.
For Express Shipping - 7 working days from the day you receive the shipping confirmation email.
What does business days mean?
Working days here refer to Monday to Friday. It does not count weekends and public holidays in India or in the respective countries.
Do you have a warranty on your products?
Yes we do. We have an exclusive 1 year warranty on your product from the date of purchase. You can read about it here - Our Warranty
How can I cancel an order I placed?
Please email us at email@example.com with your order number and the reason you would like to cancel it. This has to be done within 24 hours of placing the order. Any cancellation after that is treated as a refund.
Can I change an order I had placed for another product?
Yes you can. Please email us at firstname.lastname@example.org with your order number and all details regarding the product you would like. Please do the same within 24 hours as your order might get shipped out.
Is there a return policy for the sample sale?
No, there is no return policy for the sample sale. These are one off products which cannot be returned back.
What are your payment options?
We support all major credit and debit cards around the world. You can pay online using any of the below given platforms
For our India Customers:
- PayU Payments (UPIs, Net banking, Wallets and other modes)
- Razor Pay (UPIs, Net banking, Wallets and other mode)
- CC Avenue
We also have Cash on Delivery (Only for customers within India)
For our International Customers:
- Razor Pay