Terms of Service


Welcome to the The Postbox web site (“the Site,” “we,” “us,” or “our”). By using this site, you agree to follow and be bound by the following Terms below. The Postbox is a holding of Hourglass Design Private Limited.

Additionally, The Postbox reserves the right to modify these Terms at any time without prior notification. Site users must agree upon and abide by these changes accordingly. Please review this page periodically for changes. Any use of our Site at any time constitutes full acceptance of our service Terms.


The Postbox is a retailer of designer-quality goods offered at great value to the consumer. 

Usage Restrictions

All of the content that appears on The Postbox website, including all visuals, text, audio and video clips are subject to copyright protections and /or other intellectual property rights or licenses held by the Site. 


The Postbox under Hourglass Design Private Limited may contact you or provide you with service-related and/ or promotional notices using postal mail, electronic mail, general site notifications and more using the contact information you have provided to us.

Data Transfers, Storage and Processing Globally

We operate globally and may transfer your Personal Information and Sensitive Personal Information to third parties in locations around the world and more specifically in the EU Region for the purposes described in this privacy policy. Wherever your personal information is transferred, stored or processed by us, we will take reasonable steps to safeguard the privacy of your personal information. By accepting this Privacy Policy, you hereby explicitly provide your consent and grant us the right to transfer your Personal Information and Sensitive Personal Information to third parties.

Data security and integrity

The security, integrity and confidentiality of your Personal Information are extremely important to us. We have implemented technical, administrative and physical security measures that are designed to protect guest information from unauthorized access, disclosure, use and modification. From time to time, we review our security procedures to consider appropriate new technology and methods. Please be aware though that, despite our best efforts, no security measures are perfect or impenetrable. We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.

However, we may be required to share the aforesaid Personal Information with government authorities and agencies for the purposes of verification of identity or for prevention, detection, investigation including cyber incidents, prosecution and punishment of offences. You agree and consent for us to disclose your information, if so required under the applicable law.

All interactions with our Services use the Transport Layer Security/Secure Sockets Layer (TLS/SSL) protocol. We use a third-party Payment Gateway to securely process credit card transactions.

All data is encrypted via SSL/TLS when transmitted from our servers to your browser. The database backups are also encrypted. Except for your password, data isn’t encrypted while it’s live in our database (since it needs to be ready to send to you when you need it).

All data that we store in our log files or send to third-party software that we use to analyze errors with the Software is anonymized and no personally identifiable information is sent to them.

Pricing Policy:

At The Postbox, we are committed to providing our customers with great quality products at low prices. Our products are sold online and through retail. We have done our best to display our items as accurately as possible on the Site. Please be aware, variations in style, color, size, shape and look may occur. If you are not satisfied with your purchase, please review our Returns & Refunds section for further assistance. Prices indicated on the website product page are the Maximum Retail Price (Inclusive of taxes) 

Country of origin: India

Manufacturer & Marketed: Hourglass Design Private Limited; No 7, Velayudham Street, Nungambakkam, Chennai - 600034

Site Use

You cannot access or use The Postbox website for any illegal or unauthorized purpose. Also, you agree that no comments or other user submissions submitted by you to The Postbox website will violate any right of any third party, including copyright, trademark, privacy or other personal rights. You are and shall remain solely responsible for the content of any comments you make.


By use of this Site, you agree to indemnify and hold The Postbox (and its officers, directors, agents, subsidiaries, joint ventures, and employees) harmless from any claim or demand, as well as losses, expenses, damages and costs, resulting from any violation of these terms of service or any activity related to your account.

Third Party Links

To improve our Site, The Postbox may use and promote services provided by outside third parties. However, even if the third party is affiliated with the Site, we do not control these services and make no representations regarding these persons or entities. We are not liable or responsible for the accuracy, completeness, timeliness, reliability or availability of, any such parties. Outside sites linked on our Site, all of which have separate privacy and data collection practices, are only for your convenience and therefore you access them at your own risk.

Privacy Policy

We firmly believe in your privacy and the security of your personal information. We do not rent, sell or distribute our customer base or newsletter e-mails to anyone. We also do not store your credit card details on our server, all credit card purchases are processed through our secure payment gateway. Your privacy is important to us.

The Information We Collect:

Your Email:
We only send our newsletter to email addresses that have opted in, and they may opt-out at any time. If you place an order with us, we send email messages about your order. We do not sell your email address to other parties.

Your Contact Number:
Upon your consent, we collect your contact number details to share product updates, new arrivals and offers through broadcast messaging services. We do not sell your contact number to other parties.

Your Personal Information:

We collect your personal information when you provide it to us as you place your order, including your name, shipping and billing address, and email address. We use this information to process your order, provide you with support, and update you on your order. We do not sell your personal information to other parties.

Anonymous Information:

We collect non-personal information from you, including your browser type, the URL of the previous web site you visited, your ISP, operating system, etc. This information is anonymous and is collected by almost all sites that you visit from Google to Facebook to Amazon to Flipkart. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and gather demographic information about our user base as a whole.

Product Use:

The Postbox (and its officers, directors, agents, subsidiaries, joint ventures, and employees) will not be responsible to compensate for any damages caused to contents that are stored in our products incase the product malfunctions at any point when in use. Further to this, there are not responsible if there is any discrepancy between the product or materials mentioned on the website, and what you receive in terms of materials, specifications and hardware. Furthermore we will not be responsible to compensate for any damages due to shortfall in practices or methods of products followed by our partner factories including leather processing, material finishing, hardware plating and manufacturing. 


Like almost all e-commerce web sites, we use cookies. Our cookies don't store any of your personal information, but they do allow us to do things like keep items in your shopping cart during your visit or provide you with a more personalised user experience. We may use selected third parties for marketing and analysis purposes. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major web sites. We feel that the use of 3rd party services such as this improve your online experience, because they allow you to see ads that will be more likely to be something you are interested in. If you want to opt-out from some cookies or tags that we collect, please visit these pages for more information:


We maintain best practices to protect your information, which include appropriate physical as well as electronic security measures. We use 128 bit Secure Socket Layer (SSL) technology to encrypt all of your private information when placing an order, which ensures that no one else can read this information.

The Information We Don't Collect:

Credit/Debit Card Information. This information goes directly to our third party, secure payment gateway and is not retained in our servers at all.


Although we have taken all kinds of security measures for the protection of personal information, we cannot guarantee complete protection. You provide all personal information at your own risk.

International Logistics Partners

Express Shipping - FEDEX Courier Service
Regular Shipping - India Post

International Shipping Rates

Products Upto ₹7500/- 

Regular Shipping (Upto 4 weeks VIA Government Postal Service) - ₹2100/- 
Express Shipping (7 working days) VIA Fedex Courier Service - ₹3250/- 

Products between ₹7500/- & ₹12500/- 

Regular Shipping (Upto 4 weeks VIA Government Postal Service) - ₹3300/-
Express Shipping (7 Working days) VIA Fedex Courier Service - ₹4500/-

Products above ₹12500/-

Regular Shipping (Upto 4 weeks VIA Government Postal Service) - ₹5000/- 
Express Shipping (7 working days) VIA Fedex Courier Service - ₹6500/-

Fulfilment of International orders.

Normal Orders - 3-5 working days
Customised Orders - 7 working days. 

However if there is a spike in the number of orders for a specific product, we would take upto 7 working days to fulfill your order. 

Store Timings

Working Hours: 9:30am - 6:30pm 
Working Days: Monday - Saturday

*2nd and 4th Saturday are office holidays including all public holidays declared by the Government of India.

Contact Co-ordinates

Email: care@thepostbox.in
Customer care number: +91-9884502289