Working Hours: 9:30am - 6:30pm
Working Days: Monday - Saturday
*2nd and 4th Saturday are office holidays including all public holidays declared by the Government of India.
Hassel Free Product Return Policy
If you aren't happy with the product upon receiving it and want a refund, please write to us within 14 working days from the date of delivery of the order.
A return pick up will be initiated from our end and your refund will be processed within 7 working days. Please note that the product cannot be used in this timeframe and then returned back to us. Refunds will not be entertained in such cases.
For Cash on Delivery orders: We take 7 working days to process refunds.
For Prepaid Orders: We take 24 hours to process refunds.
For customised orders: No refunds or exchanges will be entertained.
If you have received a damaged product, and would like to get it exchanged, please do the following,
Email us at firstname.lastname@example.org stating your order number and the name of the product you received along with photographs.
Call us on +91-9884502289 so that can we can address your case as soon as possible. Please note the working hours above.
Once you have communicated with us, the following will be done.
A fresh piece will be sent to you within 24 hours.
A return pickup will be initiated within 12 hours of you addressing your complaint.
For customers within India:
Send across an email to us within 24 hours of receiving the product.
A return pickup will be initiated to pick up the product delivered to you.
The moment we receive the product at our warehouse (Takes about 2-3 working days), we will send across the product of your choice.
If there is a cost difference between the two products, either a refund will be processed immediately or we will bill it to you as a Cash on delivery.
For customers outside India:
You will have to ship the product back to our warehouse address in India.
The same has been mentioned below.
Once we receive the product, we will ship out the product of your choice to you.
Any cost difference between the two products, either a refund will be processed immediately or we will send you a payment gateway link via Paypal for the balance amount.
Customer care number: +91-9884502289
Our Logistics Partners
Domestic Partners: Bluedart Express, Ecom Express
International Partners: DHL Express, India Post
Fulfilment & Delivery
Delivery timeline within India : 2-3 working days.
Delivery timeline outside India: 5-7 working days.
Customised orders : 7-10 working days.
If in the event there is a spike in the number of orders for a particular product, it could take upto 7 working days to fulfil your order.
What is the criteria for a product to be called a damaged product?
Hardware not working (Zippers, pullers etc)
Material Damage - Leather has been ripped apart on the product. Liquid Stain Marks, Holes, Tears in our Fabrics and Inner lining Materials.
What will not be accepted as a damaged product?
Dimensions or colour of the product.
The nature of materials used.