1 Year Domestic Warranty against Hardware Defects. Warranty Service Type :Customer needs to send the product to the Vendor in Chennai. The Product will be rectified or replaced and send back to the Customer within 10 working days.
This warranty shall be void if:
(1) the product is damaged due to misuse, abuse, physical mishandling or natural causes such as flood, fire, earthquake or other perils.
(2) any repairs which have resulted in damage of the bag, made by a person not from Hourglass design pvt ltd.
(3) If the Bag is overstuffed with components which pulls the zips and zippers on either end or if there are any sharp objects placed in the product which results in the wear and tear of the leather or fabric.