Help

Working Hours: 9:30am - 6:30pm 
Working Days: Monday - Saturday

*2nd and 4th Saturday are office holidays including all public holidays declared by the Government of India. 

Contact Coordinates:

Email: care@thepostbox.in
You can call on +91-9884502289 for exchange and return requests.
Shipping Partners:
Our courier partners for all shipments within India is Blue Dart Express. For shipments outside India, we work with DHL Express. If in the event we ship out your product via a third party logistics partner, the same will be notified to you. 
Shipping Timeline: 

The fulfillment Time: 2 working days from the date of placing the order.

  • *If in the event there is a spike in the number of orders for a particular product, it could take upto 7 working days
  • *For customised order we take upto 7 working days.

Delivery timeline

For all orders within India,

2-3 working days from the day you receive the shipping confirmation email. For all states in the North East of India, it will take an additional 3 working days. 

For all orders outside India, 

5-8 working days from the day you receive the shipping confirmation email.

Return & Exchanges:

We follow a strict three step quality control process between our Manufacturing Facility and our Logistics Team. However, there are chances of an occasional slip up from our end.

If your product is  damaged upon receiving it or if we have sent across a wrong product to you, please do the following. 

  • Email us at care@thepostbox.in stating your order number and the product you received.
  • Please also send us a photograph of the same. 

Once you have communicated with us, the following will be done. 

  • A return pick up will be initiated to pick up the damaged product in 7 working days.
  • We will send across a fresh piece immediately. 

Do read below, If your product is not damaged but you still want to return or exchange the product since it didn't meet your exceptions. 

For customers within India: 

If the product is not damaged upon receiving it and you still would like a refund or exchange for the same, you have 14 working days to get back to us. 

  • Send across an email to us within 14 days of receiving the product. 
  • A return pickup will be initiated to pick up the product delivered to you. 
  • The moment we receive the product at our warehouse (Takes about 2-3 working days), we will send across the product of your choice. 
  • If there is a cost difference between the two products, either a refund will be processed immediately or we will bill it to you as a Cash on delivery. 

For customers outside India:

If the product is not damaged upon receiving it and you still would like a refund or exchange for the same, you have 14 working days to get back to us. 

  • You will have to ship the product back to our warehouse address in India. The same has been mentioned below. 
  • Once we receive the product, we will ship out the product of your choice to you. Any cost difference between the two products, either a refund will be processed immediately or we will send you a payment gateway link via Paypal for the balance amount. 

What is the criteria for a product to be called a damaged product?

  • Hardware not working (Zippers, pullers etc)
  • Material Damage - Leather has been ripped apart on the product upon receiving. Liquid Stain Marks, Holes, Tears in our Fabrics and Inner lining Materials upon receiving

What will not be accepted as a damaged product?

  • Dimensions of the product. 
  • Issue with the colour of the materials used in the product.
  • Issue with the colour of the Hardware used in the product.
  • Issue with the materials used in the product.

    If you would like a refund for the product you ordered,

    • Please send it across to our warehouse address mentioned below. 
    • Your refund will be initiated within 7 working days (Exclusive of shipping costs).

    For customised orders:

    • No returns will be entertained for products which have been customised with initials. 

    The Postbox team holds the right to not accept returns in case the product is used or damaged by the customer. 

    Our Warehouse Address: 

    Hourglass Design Private Limited
    No10, New Giri Road, Chennai 600017
    Ph: 9840420079